Returns

At On Stage Essentials, we want you to be completely satisfied with your purchase. If you are not fully happy with your item, we offer returns under the following conditions:

• 30-Day Return Window: You have 30 days from the date of purchase to return an item.
• Receipt Required: A valid receipt is necessary to process any return.
• Condition of Product: Items must be in their original packaging, unopened, and in new condition.
• Resellable Items: Products must be in a condition that allows them to be resold as new.

Exceptions

The following items cannot be returned or exchanged:

• Any products that are cut to length at time of purchase:
  Fabric, Trims, Elastic, Velcro, etc.
• Feather Products:
  Boas, Trims, Plumes, etc.
• Undergarments & Intimate Accessories
• Items from our Consignment collection
• Sale or Clearance Items

Defective Items

If your item is defective, please contact us within the 30-day return window for a full refund or exchange. Defective items will be assessed on a case-by-case basis, and we will try to offer a solution that ensures your satisfaction. Please note that we reserve the right to refuse returns if the item does not meet these requirements.

For any return inquiries or to initiate a return, please visit our store or contact customer service.